I ordered a floating frame the end of March and it was not shipped until May 5th. It arrived last Monday and it does not have any of the hardware to attach the canvas to the frame. Should that have been included with the frame? And if so, could it be sent to me now?
KeenART: Yes, we have shipped the missing items.
Reta R., | Thank you so much I arrived at home late last night and was happy to see a package waiting for me! Thank you so much for making the arrangements to have it here by the 23rd. It was really appreciated! I also wanted to let you know that I was completely blown away when I opened it to take a peek. It is perfect! Please pass along my gratitude to the artist.
Negin, | This is about the 3rd frame purchased and each order has been delivered fast. The quality of frames are A+ and packaged very well.
Elmer Albeluhn, | frame and the wood panel Kindly, I am informing you that the frame and the wood panel arrived in perfect condition. I am glad about it, and it is perfect for my artwork.
Thank you very much for the frame protection (clear coating) and thanks for the accessories to have different depth options as well.
Varthan, |